VoIP - Frequently Asked Questions

What is VoIP?

VoIP (Voice over Internet Protocol) is a system that allows you to make and receive phone calls over your internet connection. It is an alternative phone service to the traditional copper line connection.

How does it work?

VoIP involves the conversion of an analog audio signal into digital data (and vice-versa) to allow transmission via the Internet. This can be achieved using hardware or software, or a combination of both (see next question).

What do I need to use VoIP?

The are several ways you can use a VoIP service, some of the more common configurations are:

-- ATA (Analog Telephone Adaptor) is an analog-to-digital signal converter that allows you to use a standard (non-VoIP) phone and use it to make VoIP calls.
-- IP/SIP Phones are specialised phones designed to be used with a VoIP service. They share the same appearance as an ordinary phone, the key difference is they normally have an RJ-45 Ethernet connector rather than the standard RJ-11 phone connector.
-- A Softphone is a progam which allows you to make VoIP calls. Used in conjunction with a headset and microphone, they allow you to use your personal computer to make VoIP calls.


Will I be able to use my current handset with my VoIP service?

Yes. If you are using an ATA or VoIP enabled Router (see above question).

Do I need a phone line?

No, VoIP is an alternative to the traditional copper telephone line and as such a fixed phone line is not required. The VoIP service will use the same delivery method as your internet connection.

Will this work over my Fixed Wireless Service?

We have many customers who currently run our VoIP Service over a Fixed Wireless Service, however due to the general nature of Fixed Wireless Services, we are not able to guarantee any VoIP services provided to you using this connection medium.

Will my VoIP service work when my internet connection is down?

No. Your VoIP service requires an online Red Broadband internet service to work, this means if you have no internet or no power you will be unable to make or receive phone calls.

Can I keep my current landline phone number as my VoIP service?

Yes, you can port most phone numbers to Red Broadband, however there are a few fringe cases in which a number cannot be ported. If you wish to port your number please give us a call after you've submitted your application.

Which features are available with VoIP?

Red Broadband provides such services as calling Line ID Blocking, Call Waiting, Call Forwarding (call costs apply), Voice Mail and Do Not Disturb.

Do I have to pay for calls?

Yes. Red Broadband has plans which are charged per call and we also have call packs. Please see - Critical Information - VoIP or call our friendly service staff for more information.

For FAQs on other topics please see our support page